RiverKnits ships worldwide. We ship all orders via Royal Mail. Everything listed in the online shop is ready to ship unless otherwise stated, and we aim to send orders within 1 – 2 business days of being placed. This time frame does not apply to custom orders. We will communicate shipping estimates for custom orders on a case by case basis.
The UK First Class and International Standard shipping services are insured against loss or damage up to £20.00, 15 working days after sending, and there is no tracking available. It is usually a very reliable service, but if you want to ensure your parcel arrives safely, we recommend one of the other options.
The UK Special Delivery service is tracked and insured against loss or damage up to £500.
The International Tracked and Signed service is insured against loss or damage up to a value of £50.00, after 15 working days, and we can provide tracking details to give you peace of mind.
The International Tracked, Signed & Insured service is tracked and insured against loss or damage up to £250. If your order value is higher and you require higher value insurance, please contact us before placing the order.
RiverKnits will not be held liable for any loss or damage during transport with Royal Mail.
International customers may ﬁnd that you have to pay import fees, duties, or any other inbound customs fees. This varies from country to country and this is not included in the price. Estimated shipping times are below, however; RiverKnits is not responsible for and cannot predict delays due to customs.
Estimated shipping times:
United Kingdom: 1 – 2 business days
North America: 5 – 7 business days
Europe: 3 – 5 business days
Australia, New Zealand and Oceania: 5 – 7 business days
Latin America and the Caribbean: 5 – 7 business days
North Africa and the Middle East: 5 – 7 business days
Sub-Saharan Africa: 5 – 7 business days